Refund Policy

Sextant sells digital products — license keys for downloadable software components. We want you to be happy with your purchase, and this policy explains when and how you can get a refund.

14-day money-back guarantee

If Sextant isn’t right for you, you may request a full refund within 14 daysof your purchase. You don’t need a detailed reason — if the product didn’t work for your use case, we’ll refund it.

When a refund may be declined

Because licenses unlock downloadable source code, we may decline a refund where there is clear evidence of abuse — for example, requesting a refund after downloading the full catalog with no intention of keeping a license, or repeated buy-refund cycles. Refunds are also generally unavailable after the 14-day window.

How to request a refund

Email hello@sextant.sh with the email address used for the purchase and your order or receipt number. Because our reseller and Merchant of Record, Paddle, processes payments, refunds are issued through Paddle back to your original payment method. You may also contact Paddle directly using the link on your emailed receipt.

Processing time

Approved refunds are typically processed within a few business days. The time for the funds to appear depends on your bank or payment provider.

Your statutory rights

Consumers in the EU, UK, and other regions may have statutory rights regarding digital content. Where you ask us to make the product available immediately and acknowledge that you may lose a statutory right of withdrawal once download begins, that acknowledgement applies — but our 14-day money-back guarantee above is offered in addition to, and does not limit, any rights you have by law.

Related

See also our Terms of Service and Privacy Policy.